All case studies
HealthcareUnited Kingdom9 weeks
Helia Health
Coordinating care for 220k patients with a triage copilot
−38%
Inbound call volume
+22m
Reclaimed per clinician / day
97%
Patient satisfaction score
The challenge
Helia's call centre was drowning in routine intake calls, while clinical staff burned hours summarising notes for handoffs.
What we shipped
A HIPAA + UK-GDPR compliant triage copilot deflects routine queries and produces structured SOAP notes that feed directly into the EHR.
- Discovery sprint with executive sponsor + frontline operators
- Architecture review and security threat model
- Production build with daily client demos
- Eval suite + observability + on-call rotation
Outcomes
−38%
Inbound call volume
+22m
Reclaimed per clinician / day
97%
Patient satisfaction score
Numbers above are sourced from the client's BI warehouse and independently reviewed at quarterly business reviews.
Ready when you are
Get a fixed-fee proposal in 48 hours.
Tell us about the problem. Within two business days you'll get a scoped SOW, a delivery date we'll commit to, and the senior names who'll work on it. No procurement gauntlet.
- 48 hoursFrom intro call to signed SOW
- 11 daysMedian time to public launch
- 0 lock-inCode lives in your repos, your cloud
- 5% creditFor every day we miss our delivery date